Privacy Policy

DATA PROTECTION INFORMATION OF FESTOOL GMBH

Festool attaches great importance to protecting your privacy when processing your personal data. Festool therefore processes your personal data in the context of the use of the app services described below in compliance with the relevant data protection laws, in particular the General Data Protection Regulation (GDPR) and the principles described below.

1. INFORMATION ABOUT THE DATA CONTROLLER

Name and contact details of the controller:

Festool GmbH
Wertstraße 20
73240 Wendlingen, Germany
Email: customerservice-ie@festool.com

Contact details of the Data Protection Officer / Data Protection Team of the controller:
Festool GmbH
Data Protection Officer / Data Protection Team
Wertstraße 20
73240 Wendlingen, Germany
Email: datenschutz@tts-company.com

2. INFORMATION ON THE RIGHTS OF DATA SUBJECTS

If the relevant requirements are met, you are generally entitled to the following rights:

Right of access, Art. 15 GDPR
Right to rectification, Art. 16 GDPR
Right to erasure, Art. 17 GDPR
Right to restriction of processing, Art. 18 GDPR
Right to data portability, Art. 20 GDPR
Right to object, Art. 21 GDPR

In accordance with Art. 21 No. 1 GDPR, you have the right to object at any time to the processing of your personal data on the basis of Art. 6(1) (e) or (f) GDPR for reasons arising from your particular situation, including profiling. In accordance with Art. 21 No. 2 GDPR, you have the right to object at any time to the processing of your personal data in the context of direct marketing, including profiling, if and to the extent that this concerns direct marketing.

Right to withdraw consent, Art. 7(3) GDPR
Right to lodge a complaint with the competent supervisory authority, Art. 77(1) GDPR

You can lodge a complaint with the supervisory authority responsible for your place of residence / federal state or with the supervisory authority responsible for us.

The supervisory authority responsible for us is:

The State Commissioner for Data Protection and Freedom of Information Baden-Württemberg
Postfach 10 29 32
70025 Stuttgart, Germany
Email: poststelle@lfdi.bwl.de

To assert your rights, please use the contact details listed under point 1. Please ensure that we are able to clearly identify you.

3. INFORMATION ON THE PROCESSING OF PERSONAL DATA

When using our services, various personal data are processed for different purposes. Below we inform you about the respective processing.

3.1 TRACKING/COOKIES

When you use our services, personal data may be processed as part of our tracking. We use 'cookies' on our website for tracking purposes. Cookies are small data packets that web browsers and/or websites generate and store locally on the end device. They contain character strings that can be used to identify the respective end device and ultimately you as the natural person using the end device. With the help of cookies, the individual path through the Internet can be documented in a traceable manner and login data, surfing behaviour, individual settings and much more can thus be stored ('tracking'). With some app services, you will be redirected to our Festool website, where cookies are also set as part of this use.

We use different types of cookies that enable such tracking and distinguish between three categories: necessary, functional and marketing. You can view detailed information about what is behind the individual categories, which cookies are assigned to the individual categories, the purposes of processing, the specific personal data that we process for the respective tracking and the storage period on our website under Cookie Consent Management.

3.2 USE OF THE WEBSITE

When you use our website, certain personal data are collected automatically. This is for technical reasons: without these data we cannot provide you with the content you are attempting to access.

Categories of personal data	Online data
Personal data, contained in the categories	IP address, port, protocol status, date & time of access, name of the file/website accessed, Internet browser type & version, the previously accessed website (referrer URL)
Purpose	Provision of the website content accessed, ensuring the security of the IT infrastructure used
Legal basis	Balancing of interests, Art. 6 (1) (f) GDPR In addition to providing the website content accessed by the user , our legitimate business interest is to ensure the security of the IT infrastructure used (detection, elimination, preservation of evidence).
Categories of recipients	Processors (hosting service providers, intra-group recipients) We transfer your data to a processor based in a third country (USA). The EU Commission has issued an adequacy decision for the USA according to which the level of data protection in the USA is comparable to that in the EU. We ensure that the servers on which your data are processed by processors based in a third country are located in the EU. This is the case in the following instance.
Storage period	30 days
Obligation to provide	The provision of the aforementioned data is not required by law or for the conclusion of a contract. However, if the data are not provided, the website cannot be made available.

3.3 USE OF THE APP

When you use our website, certain personal data are collected automatically. This is for technical reasons: without these data we cannot provide you with the content you are attempting to access.

Categories of personal data	Online data
Personal data, contained in the categories	IP address, port, protocol status, date & time of access, name of the file/website accessed, Internet browser type & version, the previously accessed website (referrer URL)
Purpose	Provision of the website content accessed, ensuring the security of the IT infrastructure used
Legal basis	Balancing of interests, Art. 6 (1) (f) GDPR In addition to providing the website content accessed by the user, our legitimate business interest is to ensure the security of the IT infrastructure used (detection, elimination, preservation of evidence).
Categories of recipients	Processors (hosting service providers, intra-group recipients) We transfer your data to a processor based in a third country (USA). The EU Commission has issued an adequacy decision for the USA according to which the level of data protection in the USA is comparable to that in the EU. We ensure that the servers on which your data are processed by processors based in a third country are located in the EU. This is the case in the following instance.
Storage period	30 days
Obligation to provide	The provision of the aforementioned data is not required by law or for the conclusion of a contract. However, if the data are not provided, the app cannot be made available.

Categories of personal data	Online data
Personal data, contained in the categories	device ID (IMEI), IP address, operating system used incl. version, date and time of access, location data
Purpose	Provision of the app content accessed
Legal basis	Consent, Art. 6 (1) a) GDPR
Categories of recipients	Processors (hosting service providers, intra-group recipients) We transfer your data to a processor based in a third country (USA). The EU Commission has issued an adequacy decision for the USA according to which the level of data protection in the USA is comparable to that in the EU. We ensure that the servers on which your data are processed by processors based in a third country are located in the EU. This is the case in the following instance.
Storage period	30 days
Obligation to provide	The provision of the aforementioned data is not required by law or for the conclusion of a contract. However, if the data are not provided, the app cannot be made available.

3.4 CONTACT FORM

You have the option of contacting us with your concerns using our contact form.

Categories of personal data	Online data, master data, other user data
Personal data, contained in the categories	IP address, name, email address, telephone number, contact form information
Purpose	Processing the enquiry incl. feedback
Legal basis	Balancing of interests, Art. 6 (1) (f) GDPR Our legitimate business interest is the processing of the enquiry.
Categories of recipients	Processors (hosting service providers, intra-group recipients)
Storage period	Your data will be stored: for a period of 3 years from the end of the year in which you deleted your account or until the end of any legal disputes for the purpose of preserving evidence for the possible assertion, exercise or defence of legal claims.
Obligation to provide data	The provision of the aforementioned data is not required by law or for the conclusion of a contract. However, if the data are not provided, the enquiry cannot be processed.

3.5 MYFESTOOL

We offer you the opportunity to register for our 'MyFestool' service centre. Within MyFestool, there are other functions available to you that process personal data beyond registration. Further information can be found in the relevant section of the corresponding function. In your MyFestool area, you will receive an overview of the data you have stored.

Categories of personal data	Online data, master data, physical characteristics, identification numbers, ownership characteristics, biometric data, other user data
Personal data, contained in the categories	IP address, device ID (IMEI), logins incl. number and date, name, address, email address, telephone/mobile number, IDs for identification, tool ownership, face/touch ID, preferences, interests, training incl. location and date
Purpose	Registration for the Festool customer portal, enabling access, provision of the associated services
Legal basis	Contract fulfilment, Art. 6 (1) (b) GDPR The processing of the aforementioned data is necessary for the fulfilment of the contract of use.
Categories of recipients	Processors (hosting service providers, intra-group recipients)
Storage period	Your data will be stored: until you delete your account until Festool deletes your account due to inactivity for a period of 3 years from the end of the year in which you deleted your account or until the end of any legal disputes for the purpose of preserving evidence for the possible assertion, exercise or defence of legal claims within the scope of statutory (commercial and tax law) retention obligations for 6 or 10 years.
Obligation to provide data	The provision of the aforementioned data is necessary for the conclusion of the contract. If the data are not provided, the MyFestool account cannot be made available.

3.6 ONLINE SHOP

You can order/commission products and services directly from us via our online shop or generate an order form for your local dealer. You can save your favourite products in your watch list and add the products you would like to order to your shopping basket. You can place an order with your MyFestool account or without registration (as a guest). For the data processing for 'MyFestool', please refer to the relevant section. You also have the option of registering for the newsletter during the order process. With regard to data processing, please refer to the relevant section. Following your order in our Festool online shop, you may receive a customer satisfaction survey. You can object to this at any time. For the data processing in this regard, please refer to the relevant section.

Categories of personal data	Online data, master data, physical characteristics, identification numbers, ownership characteristics, financial data, other user data
Personal data, contained in the categories	Location data, IP address, device ID (IMEI), name, address, email address, telephone number, gender, IDs for identification, tool ownership, training incl. location and date
Purpose	Processing your order incl. providing information about the processing and shipping status of your order
Legal basis	Contract fulfilment, Art. 6 (1) (b) GDPR The processing of the aforementioned data is necessary for the performance of the contract.
Categories of recipients	Processors (hosting service providers, intra-group recipients, email service providers, dispatch trackers, payment service providers) Payment service providers You can choose between several payment service providers. We do not process your financial data ourselves, but these data are processed by the payment service providers under their own responsibility. Further information on the processing of your data can be found in the information provided by the respective payment service provider. Klarna (Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden): Data protection and security \| Klarna UK PayPal (PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg): PayPal Privacy Sofortüberweisung (SOFORT GmbH, Theresienhöhe 12, 80339 Munich): Klarna: SOFORT's Open Banking Privacy Notice Stripe (Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland): Privacy Policy (stripe.com) Billie (Billie GmbH, Charlottenstraße 4, 10969 Berlin): Billie GmbH's privacy policy
Storage period	Your data will be stored: until your order has been fully processed (i.e. until dispatch) until you delete your account until your account is deleted due to inactivity by Festool for the purpose of preserving evidence for the possible assertion, exercise or defence of legal claims for a period of 3 years from the end of the year in which you deleted your account or until the end of any legal disputes in the context of statutory (commercial and tax) retention requirements, the data will be stored for 6 or 10 years.
Obligation to provide data	The provision of the aforementioned data is necessary for the conclusion of the contract. If the data are not provided, an order cannot be placed.

3.7 ALL-INCLUSIVE WARRANTY

If you own a Festool product, we offer you our all-inclusive warranty. To make use of this warranty, you must register your purchased product via our 'MyFestool' service centre. For the data processing for 'MyFestool', please refer to the relevant section. In addition to providing your personal data and your device data, an invoice upload is also required, which enables us to check for legitimate warranty registration. If you have purchased a product in our online shop, you will be automatically registered for the all-inclusive warranty if you have purchased the product as a registered MyFestool user. You also have the option of transferring your purchased warranty to a third party.

Categories of personal data	Online data, master data, physical characteristics, identification numbers, ownership characteristics
Personal data, contained in the categories	IP address, device ID (IMEI), name, address, email address, telephone number, gender, IDs for identification, tool ownership incl. purchase/registration date
Purpose	Registration for the all-inclusive warranty, provision of the associated services
Legal basis	Contract fulfilment, Art. 6 (1) (b) GDPR The processing of the aforementioned data is necessary in the context of processing the warranty contract.
Categories of recipients	Processors (hosting service providers, intra-group recipients)
Storage period	Your data will be stored: until the expiry of the guarantee contract until you delete your account until Festool deletes your account due to inactivity for a period of 3 years from the end of the year in which you deleted your account or until the end of any legal disputes for the purpose of preserving evidence for the possible assertion, exercise or defence of legal claims within the scope of statutory (commercial and tax law) retention obligations for 6 or 10 years.
Obligation to provide data	The provision of the aforementioned data is necessary for the conclusion of the contract. If the data are not provided, registration for the warranty and provision of a warranty service cannot take place.

3.8 REPAIR

You can order a repair directly from Festool via the 'MyFestool' service centre. For the data processing for 'MyFestool', please refer to the relevant section. You also have the option of ordering repairs directly from us via your dealer or by email. This may be a repair service under warranty (if applicable) or a chargeable repair. After your repair, you may receive a customer satisfaction survey. You can object to this at any time. For the data processing in this regard, please refer to the relevant section.

Categories of personal data	Online data, master data, physical characteristics, identification numbers, ownership characteristics, financial data
Personal data, contained in the categories	IP address, name, address, email address, telephone number, gender, IDs for identification, tool ownership
Purpose	Carrying out and processing a repair incl. checking for warranty service and sending a cost estimate
Legal basis	Contract fulfilment, Art. 6 (1) (b) GDPR The processing of the aforementioned data is necessary in the context of the processing of the warranty contract or the (chargeable) repair contract.
Categories of recipients	Processors (hosting service providers, intra-group recipients, email service providers, dispatch service providers) Payment service providers We do not process your financial data ourselves, but these data are processed by the payment service providersunder their own responsibility. Further information on the processing of your data can be found in the information provided by the payment service provider. Stripe (Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland): Privacy Policy (stripe.com)
Storage period	Your data will be stored: until your repair has been fully processed (i.e. until dispatch) until you delete your account until Festool deletes your account due to inactivity for a period of 3 years from the end of the year in which you deleted your account or until the end of any legal disputes for the purpose of preserving evidence for the possible assertion, exercise or defence of legal claims within the scope of statutory (commercial and tax law) retention obligations for 6 or 10 years.
Obligation to provide data	The provision of the aforementioned data is necessary for the conclusion of the contract. If the data are not provided, a repair or provision of a warranty service cannot take place.

3.9 MYTOOLBOX

In our 'MyFestool' service centre, you can use the 'MyToolbox' function to add non-warranty devices as well as warranty-eligible devices to complete and manage your fleet. For the data processing for 'MyFestool', please refer to the relevant section. With regard to data processing as part of the registration of warranty-eligible devices, please refer to the corresponding section on the all-inclusive warranty.

Categories of personal data	Online data, master data, physical characteristics, identification numbers, ownership characteristics
Personal data, contained in the categories	Location data, IP address, device ID (IMEI), time and duration of access, name, address, gender, IDs for recognition, tool ownership
Purpose	Provision of fleet management
Legal basis	Your consent pursuant to Art. 6 (1) (a) GDPR
Categories of recipients	Processors (hosting service providers, intra-group recipients, email service providers)
Storage period	Your data will be stored: until you remove the device from your overview until you delete your account until Festool deletes your account due to inactivity for a period of 3 years from the end of the year in which you deleted your account or until the end of any legal disputes for the purpose of preserving evidence for the possible assertion, exercise or defence of legal claims within the scope of statutory (commercial and tax law) retention obligations for 6 or 10 years.
Obligation to provide data	The provision of the aforementioned data is not required by law or for the conclusion of a contract. However, if the data are not provided, the 'MyToolbox' function cannot be provided.

3.10 BLUETOOTH FUNCTION DEVICES / BATTERIES

For various products with Bluetooth function, we offer you the option of saving these products and using the extended Bluetooth service via our 'MyFestool' service centre. This requires a MyFestool account. The specific functions can be found in the corresponding information within MyFestool. For the data processing for 'MyFestool', please refer to the relevant section.

Categories of personal data	Online data, identification numbers, ownership characteristics, other user data
Personal data, contained in the categories	Location data, IDs for identification, tool ownership, machine usage data
Purpose	Provision of the Bluetooth functions
Legal basis	Consent, Art. 6(1) (a) GDPR
Categories of recipients	Processors (hosting service providers, intra-group recipients)
Storage period	Your data will be stored: until you remove the device from your overview until you delete your account until Festool deletes your account due to inactivity for a period of 3 years from the end of the year in which you deleted your account or until the end of any legal disputes for the purpose of preserving evidence for the possible assertion, exercise or defence of legal claims within the scope of statutory (commercial and tax law) retention obligations for 6 or 10 years.
Obligation to provide data	The provision of the aforementioned data is not required by law or for the conclusion of a contract. However, if the data are not provided, the 'Bluetooth' function cannot be made available.

3.11 DEALER SEARCH

You can use the 'dealer search' function to find dealers at specific locations or in the surrounding area.

Categories of personal data	Online data
Personal data, contained in the categories	Location data
Purpose	Provision of dealer information in the surrounding area
Legal basis	Consent, Art. 6(1) (a) GDPR
Categories of recipients	Processors (hosting service providers, intra-group recipients) We transfer your data to a processor based in a third country (USA). The EU Commission has issued an adequacy decision for the USA according to which the level of data protection in the USA is comparable to that in the EU.
Storage period	Your data will be stored: until the function is terminated.
Obligation to provide data	The provision of the aforementioned data is not required by law or for the conclusion of a contract.However, if the data are not provided, the dealer search function cannot be provided.

3.12 ADVERTISING CONSENT

You have the option of giving us your consent for personalised advertising in our MyFestool service centre. We offer this both via our website and via our app. You can find information about what exactly this involves, what information you will receive and how you can log in and out in your MyFestool account. For the data processing for 'MyFestool', please refer to the relevant section.

Categories of personal data	Online data
Personal data, contained in the categories	Log data such as IP address, device ID (IMEI), date & time of confirmation of registration via double opt-in/email access/unsubscription/change, Internet browser type & version, operating system, the previously accessed website (referrer URL)
Purpose	Provision of online registration/unsubscription or change of subscription incl. double opt-in procedure
Legal basis	Balancing of interests, Art. 6(1) (f) GDPR In addition to providing the website content, our legitimate business interest is to ensure the security of the IT infrastructure used and to carry out the double opt-in procedure to confirm the subscription.
Categories of recipients	Processors (hosting service providers, intra-group recipients, email service providers)
Storage period	Your data will be stored: until your registration is cancelled until the expiry of 18 months from the last contact until you delete your account until Festool deletes your account due to inactivity for a period of 3 years from the end of the year in which you deleted your account or until the end of any legal disputes for the purpose of preserving evidence for the possible assertion, exercise or defence of legal claims within the scope of statutory (commercial and tax law) retention obligations for 6 or 10 years.
Obligation to provide data	The provision of the aforementioned data is not required by law or for the conclusion of a contract. However, if the data are not provided, the online registration/deregistration incl. double opt-in procedure cannot be provided.

Categories of personal data	Online data, master data, physical characteristics, identification numbers, ownership characteristics, other user data
Personal data, contained in the categories	Usage data such as access, frequency, length of stay, click/open behaviour of the recipient incl. time, cookie data, email address, name, address, telephone number, IDs for recognition, purchases, machine registrations/tool ownership, preferences, interests, private/business customer, interaction data such as competition/event/training/survey participation, repairs
Purpose	Sending of advertising content incl. analysis of user behaviour for the purpose of needs-based design
Legal basis	Your consent pursuant to Art. 6(1) (a) GDPR
Categories of recipients	Processors (hosting service providers, email service providers, letter shop)
Storage period	Your data will be stored: until your registration is revoked until the expiry of 18 months from the last contact.
Obligation to provide data	The provision of the aforementioned data is not required by law or for the conclusion of a contract. However, if the data are not provided, personalised advertising cannot be received.

3.13 NEWSLETTER

You also have the option of registering for our newsletter to receive general information about our company and our products and services by email. This is also possible via our website as well as in the app.

Categories of personal data	Online data
Personal data, contained in the categories	Log data such as IP address, device ID (IMEI), date & time of confirmation of registration via double opt-in/email access/change, Internet browser type & version, operating system, the previously accessed website (referrer URL)
Purpose	Provision of online registration/deregistration or cancellation incl. double opt-in procedure
Legal basis	Balancing of interests, Art. 6(1) (f) GDPR In addition to providing the website content, our legitimate business interest is to ensure the security of the IT infrastructure used and to carry out the double opt-in procedure to confirm the subscription.
Categories of recipients	Processors (hosting service providers, intra-group recipients)
Storage period	Your data will be stored: until you cancel your registration until 18 months have elapsed since the last contact
Obligation to provide data	Provision of the aforementioned data is not required by law or to conclude a contract. However, if the data are not provided, the online registration/deregistration incl. double opt-in procedure cannot be provided.

Categories of personal data	Online data, master data, identification numbers, other user data
Personal data, contained in the categories	Usage data such as access, frequency, click/open behaviour of the subscriber incl. time, cookie data, postcode, email address, name, IDs for recognition, interests, private/business customer
Purpose	Sending the newsletter
Legal basis	Your consent in accordance with Art. 6(1) (a) GDPR
Categories of recipients	Processors (hosting service providers, intra-group recipients, newsletter service providers)
Storage period	Your data will be stored: until you cancel your registration until 18 months have elapsed since the last contact.
Obligation to provide data	The provision of the aforementioned data is not required by law or for the conclusion of a contract. However, if the data are not provided, you will not be able to receive the newsletter.

3.14 CUSTOMER SATISFACTION SURVEYS

We offer you the opportunity to take part in our customer satisfaction surveys following interactions with us. The prerequisite for sending such a survey is that you have either consented to receiving personalised advertising (advertising consent) or that we have informed you of this in advance in the context of contact with us and you have not exercised your right to object. For the data processing for advertising consent, please refer to the relevant section.

Categories of personal data	Master data, identification numbers
Personal data, contained in the categories	Email address, IDs for identification
Purpose	Sending the customer satisfaction survey
Legal basis	Consent, Art. 6(1) (a) GDPR Balancing of interests, Art. 6(1) (f) GDPR Our legitimate business interest lies in sending the customer satisfaction survey on the basis of Section 7(3) UWG (German Act against Unfair Competition).
Categories of recipients	Processors (hosting service providers, intra-group recipients, email service providers)
Storage period	Your data will be stored: until your registration is cancelled until the expiry of 12 months from the end of the calendar year in which you participated, in which you took part in the survey until you delete your account until Festool deletes your account due to inactivity for a period of 3 years from the end of the year in which you deleted your account or until the end of any legal disputes for the purpose of preserving evidence for the possible assertion, exercise or defence of legal claims within the scope of statutory (commercial and tax law) retention obligations for 6 or 10 years.
Obligation to provide data	The provision of the aforementioned data is not required by law or for the conclusion of a contract. However, if the data are not provided, participation in the survey is not possible.

Categories of personal data	Online data, master data, physical characteristics, identification numbers, value judgements, ownership characteristics
Personal data, contained in the categories	Usage data such as time and duration of access, language, email address, name, address, telephone number, gender, IDs for recognition, survey results, tool ownership
Purpose	Evaluation and processing of the survey results
Legal basis	Your consent pursuant to Art. 6(1) (a) GDPR
Categories of recipients	Processors (hosting service providers, intra-group recipients, email service providers)
Storage period	Your data will be stored: until your registration is cancelled for a period of 12 months from the end of the calendar year in which you took part in the survey until you delete your account until Festool deletes your account due to inactivity for a period of 3 years from the end of the year in which you deleted your account or until the end of any legal disputes for the purpose of preserving evidence for the possible assertion, exercise or defence of legal claims within the scope of statutory (commercial and tax law) retention obligations for 6 or 10 years.
Obligation to provide data	The provision of the aforementioned data is not required by law or for the conclusion of a contract. However, if the data are not provided, participation in the survey is not possible.

3.15 PROMOTIONS FOR CUSTOMERS AND INTERESTED PARTIES

You can take part in competitions, cashback promotions and special offers from Festool. The specific requirements for participation can be found in the respective conditions of participation. The following data can be processed depending on the configuration. We will inform you about Festool promotions both via our website and in the app or via our newsletter or the receipt of advertising. For the data processing in this regard, please refer to the relevant section. If participation takes place within our MyFestool service centre, we refer to the corresponding section with regard to the relevant data processing.

Categories of personal data	Online data, master data, physical characteristics, identification numbers, value judgements, ownership characteristics, financial data
Personal data, contained in the categories	Usage data such as time and duration of access, language, email address, name, address, telephone number, gender, photos, videos, audio/voice files, IDs for recognition, tool ownership,
Purpose	Implementation of the respective promotion incl. communication
Legal basis	Your consent pursuant to Art. 6(1) (a) GDPR Contract fulfilment, Art. 6 para. 1 lit. b) GDPR. The processing of the aforementioned data is necessary for the realisation and processing of the cashback campaign.
Categories of recipients	Processors (hosting service providers, email service providers, campaign processing service providers) Depending on the campaign, your data may be transferred to a processor based in a third country (USA). The EU Commission has issued an adequacy decision for the USA according to which the level of data protection in the USA is comparable to that in the EU. We ensure that the servers on which your data is processed by processors based in a third country are located in the EU.
Storage period	Your data will be stored: until you cancel your participation for a period of 12 months from the end of the calendar year in which you took part in the campaign until you delete your account until Festool deletes your account due to inactivity for a period of 3 years from the end of the year in which you deleted your account or until the end of any legal disputes for the purpose of preserving evidence for the possible assertion, exercise or defence of legal claims within the scope of statutory (commercial and tax law) retention obligations for 6 or 10 years.
Obligation to provide data	The provision of the aforementioned data is not required by law or for the conclusion of a contract. However, if the data are not provided, participation in the competition is not possible.

3.16 ROADSHOW

We offer you the opportunity to take part in our customer satisfaction surveys following interactions with us. The prerequisite for sending such a survey is that you have either consented to receiving personalised advertising (advertising consent) or that we have informed you of this in advance in the context of contact with us and you have not exercised your right to object. For the data processing for advertising consent, please refer to the relevant section.

Categories of personal data	Online data, master data, physical characteristics, identification numbers
Personal data, contained in the categories	IP address, usage data such as time and duration of access/registration, language, email address, name, address, gender, IDs for recognition
Purpose	Execution of the registration incl. reminder function
Legal basis	Your consent pursuant to Art. 6(1) (a) GDPR
Categories of recipients	Processors (hosting service providers, intra-group recipients, email service providers, event service providers)
Storage period	Your data will be until your registration is cancelled until the end of 12 months from the end of the calendar year, in which you took part in the roadshow until you delete your account until Festool deletes your account due to inactivity for a period of 3 years from the end of the year in which you deleted your account or until the end of any legal disputes for the purpose of preserving evidence for the possible assertion, exercise or defence of legal claims within the scope of statutory (commercial and tax law) retention obligations for 6 or 10 years.
Obligation to provide data	The provision of the aforementioned data is not required by law or for the conclusion of a contract. However, if the data are not provided, participation in the competition is not possible.

3.17 TRAINING MANAGEMENT

We offer various training courses relating to our products, both digitally and on-site. Registration is required in advance. This can be done via our online shop both with your MyFestool account and without registration (as a guest). For the data processing relating to our online shop and 'MyFestool', please refer to the relevant section.

Categories of personal data	Online data, master data, physical characteristics, identification numbers, value judgements
Personal data, contained in the categories	IP address, email address, name, address, gender, IDs for recognition, training courses incl. place and date and certificate of participation
Purpose	Implementation of the registration incl. reminder function
Legal basis	Your consent pursuant to Art. 6(1) (a) GDPR
Categories of recipients	Processors (hosting service providers, intra-group recipients, email service providers)
Storage period	Your data will be stored: until your registration is cancelled until the end of 12 months from the end of the calendar year in which you participate in the respective training course until you delete your account until Festool deletes your account due to inactivity for a period of 3 years from the end of the year in which you deleted your account or until the end of any legal disputes for the purpose of preserving evidence for the possible assertion, exercise or defence of legal claims within the scope of statutory (commercial and tax law) retention obligations for 6 or 10 years.
Obligation to provide data	The provision of the aforementioned data is not required by law or for the conclusion of a contract. However, if the data are not provided, participation in the training cannot take place.

3.18 BOOKING A DEMO – ONLINE CONSULTING APPOINTMENT

We offer various training sessions relating to our products, both digitally and on-site. Registration is required in advance via our website.

Categories of personal data	Online data, master data, physical characteristics, identification numbers, other user data
Personal data, contained in the categories	IP address, email address, name, address, gender, industry, product categories
Purpose	Execution of the registration incl. reminder function and execution of the consultation
Legal basis	Your consent pursuant to Art. 6(1) (a) GDPR
Categories of recipients	Processors (hosting service providers, intra-group recipients, email service providers)
Storage period	Your data will be stored: until you revoke your registration until the end of 30 days after the consultation appointment for a period of 3 years from the end of the year in which you deleted your account or until the end of any legal disputes for the purpose of preserving evidence for the possible assertion, exercise or defence of legal claims within the scope of statutory (commercial and tax law) retention obligations for 6 or 10 years.
Obligation to provide data	The provision of the aforementioned data is not required by law or for the conclusion of a contract. However, if the data are not provided, participation in the training cannot take place.

3.19 WHEN YOU CONTACT US

You can also contact us at any time by telephone or email with your concerns outside of the above-mentioned services. Depending on your request (e.g. general enquiries, complaints/suggestions, spare parts orders), we process the following data from you.

Categories of personal data	Master data, physical characteristics, identification numbers, ownership characteristics, financial data
Personal data, contained in the categories	Name, address, email address, telephone number, gender, IDs for recognition, tool ownership
Purpose	Processing your request
Legal basis	Consent, Art. 6(1) (a) GDPR Contract fulfilment, Art. 6(1) (b) GDPR Depending on the request, the processing of the data mentioned may be necessary in the context of the execution of the contract.
Categories of recipients	Processors (hosting service providers, intra-group recipients, email service providers)
Storage period	Your data will be stored: until your request has been fully processed until you delete your account until Festool deletes your account due to inactivity for a period of 3 years from the end of the year in which you deleted your account or until the end of any legal disputes for the purpose of preserving evidence for the possible assertion, exercise or defence of legal claims within the scope of statutory (commercial and tax law) retention obligations for 6 or 10 years.
Obligation to provide data	The provision of the aforementioned data is necessary for the conclusion of the contract. If the data are not provided, an order cannot be placed.

4. VERSION AND AMENDMENT OF THE DATA PROTECTION INFORMATION

We reserve the right to amend this data protection information due to technical developments and/or changes in legal and/or official requirements.